Wahoo Fitness
Wahoo Fitness Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wahoo Fitness reviews show a 1.2 star rating from 2 reviews with 25% of users likely to recommend; overall sentiment is negative and consumers report dissatisfaction.
Positive Feedback
Some customers note high quality products and an available warranty on select items.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and no direct line.
- Reports of product malfunctions and inconsistent performance.
- Frustration obtaining refunds or warranty resolution.
Key Takeaways for Future Customers
- Expect possible delays with support when reading Wahoo Fitness customer complaints.
- Confirm warranty coverage and refund policy before purchase.
- Consider backup support options rather than relying solely on company customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Wahoo Fitness reviews show a 1.2 star rating from 2 reviews with 25% of users likely to recommend; overall sentiment is negative and consumers report dissatisfaction.
Positive Feedback
Some customers note high quality products and an available warranty on select items.
Negative Feedback / Risk Areas
- Repeated complaints about poor customer service and no direct line.
- Reports of product malfunctions and inconsistent performance.
- Frustration obtaining refunds or warranty resolution.
Key Takeaways for Future Customers
- Expect possible delays with support when reading Wahoo Fitness customer complaints.
- Confirm warranty coverage and refund policy before purchase.
- Consider backup support options rather than relying solely on company customer service.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Historically Bad Customer Service
I have an issue with the Speedplay pedals I ordered from Wahoo. The holes on the base plate and spring housing do not align.
I've sent three customer service tickets and have gotten no response in 3 days.
This company doesn't give a crap about its customers. At this point, I just want my money back, but I can't even get a return authorization.
- No direct line to customer service
Preferred solution: Apology
User's recommendation: Stay clear of Wahoo Sports
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wahoo, Nebraska
Can't sync my elment mini to my phone to change language to English
I have spent hours online trying to fix the problem to no avail. I cannot reach a live person to help me walk through syncing my Element Mini to my phone.
The language is Portuguese or something like that and I'm unable to use the Element Mini. So no, I am not a happy customer at this point.
- Customer service is very hard to reach
Preferred solution: My Elemnt mini working. Talk to someone at Wahoo would be nice.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Lake Tahoe, California
The very first time I plugged the trainer in it puffed a tiny amount of smoke
The very first time I plugged it in, a puff of smoke came from the trainer. This is my first Wahoo product, so I am hoping that they live up to their stellar reputation and fully refund my purchase. If and when they fully replace my Wahoo Kickr trainer, I will then leave a review stating my experience with the company, Wahoo!
- Supposedly have high quality products which they warranty
- Customer service is very hard to reach
Preferred solution: Full refund
User's recommendation: Hopefully they will replace my new trainer as it puffed a small amount of smoke the very first time that I plugged it in! I am hoping that Wahoo will replace the new Wahoo kickr trainer that recently purchased.
Kickr roller speed is almost have what iit should be on my edge 530. I have set the wheel size correctly
Ive tried connecting and reconnecting the kickr roller multiple times. I just need to roller to broadcast accurate speed to my bike computer.
Im using a Garmin pedal for power and cadence. Nothing seems to work.
The speed is way off when I am at 90W.. should be approx14mph, its telling me 8mph.
Blue Rider
The trainer broke after just five years of very occasional use. I could not reach anyone in the company about the possibility of replacement or repair.
If my own bike broke that frequently, Id never buy another or be able to sell the existing one.
It would therefore not be a desirable situation. Bill
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWithdrawal kis account me gya hai
मर150 रपए 26/9/2024 टइम 9:26 पर कस न मर id login kar ल और 150 रपए withdrawal kar लए म यह जनन चहत ह य रपए कस खत म गए ह
User's recommendation: 150 रपए कस खत म गए withdrawal कए हए
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Atlanta, Georgia
Malfunctioning machine
Wahoo has a good reputation, but I had a terrible experience that I do not wish on anyone. My Kickr trainer failed afer two years of regular but not intensive use.
It is out of warranty, but the problem is a recurring one on this type of trainer. The only thing the Wahoo customer service rep I exanged with offered is a 20% discount on a new machine.
We are talking about an 800$ product that dies after 2 years! No offer to troubleshoot with me, nor to send it to a local rep for servcie or repair, all I got is "sorry, you have to buy a new one." I will obviously buy a trainer of a different brand.
Preferred solution: Repair deffective part
User's recommendation: Beware of Wahoo warranty and customer service
Muskegon, Michigan
Lost all history
Im not paying to use an app Ive had for four years. If someone could call me and if you want me.to pay for a service to fix your product for something I already paid for wahoo can go *** themselves and Ill get on every social media page I can and tell as many people in the riding community I can. Your customer support is the worst
User's recommendation: DO NOT BUY ANY WAHOO Products
Muskegon, Michigan
Lost all history
Im not paying for a service for your product. Your customer service is horrible.
Why would I pay another company for customer service for your company. You people (wahoo) need to get your head out of your ***
User's recommendation: Have your own customer service and take care of your own problems
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSummit segment stops calculating after few seconds
As in the subject, my summit segment comes on for a climb, and stops after a few seconds. Is it because on steep climbs I am going too slow???
When I get near the top and start to increase speed, it jumps ahead to the current climb.
This is very frustrating. It happens on every climb.
What is the story???
Preferred solution: Explanation to fix it.
User's recommendation: Get an explanation from Wahoo engineers of possible update needs.
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I used my Wahoo Smart Trainer for 2 years. 8 days ago it failed to transmit data to my third party App.
Wahoo technical support was no help. It appears I have a $1,000 plus smart trainer that Wahoo is unwilling or inable to repair or replace.
I have no idea what to do next other than bike outside or purchase a smart trainer from another manufacturer. Wahoo seems unwillingness or unable to resolve this issue.
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